Shipping policy
We ship worldwide
We ship to customers all over the world. Orders ship from our international fulfillment centers.
If checkout does not accept your country, address or currency, email shopsupport@vigotravelers.com with your country and the items you want. Our team will fix it as soon as possible so you can complete your order.
Shipping rates
- Orders of $100 USD or more: free shipping.
- Orders under $100 USD: $4.99 USD.
Prices and shipping costs are shown in your local currency at checkout.
Processing and delivery times
- Processing: 2 to 4 business days after your order is placed.
- Delivery: 6 to 12 business days after your order ships.
- Total estimate: about 8 to 16 business days.
Delivery times are estimates and are not guaranteed. Carrier delays, customs checks or holidays can add time.
Tracking
When your order ships we send you a tracking number by email. You can follow your package anytime on our Track Your Order page.
Duties and taxes
For orders shipped to the United States, Canada, the United Kingdom, Australia, New Zealand and Mexico, duties and import taxes are included in the price. You will not pay extra charges on delivery. For other countries, local duties or taxes may apply and are paid by the customer.
Shipping protection
Your shipment is protected if it is lost, arrives damaged or contains the wrong item:
- Lost: the tracking information has not been updated for more than 15 days.
- Damaged: reported within 3 days of delivery, with photos.
- Wrong item: reported with photos.
In these cases we send a replacement or issue a refund at no extra cost. Please send an email to shopsupport@vigotravelers.com with your order number.
Shipping address
Please check your address before you complete your order. To change it, send us an email within 1 hour of payment. We cannot send a free replacement for orders that cannot be delivered because of an incorrect address or because the recipient could not be reached.
Contact
Please send an email to shopsupport@vigotravelers.com.